Mobile Lessons - Terms & Conditions

The ideal conditions for lessons would be a heated home pool at a minimum 28 – 29 degrees. If your pool is not heated, please advise us at time of booking so our teachers can bring wetsuits. Also consider investing in a Toastee wetsuit top for cooler days.

  • KSS mobile lessons operate in Term 1 & 4 of the Qld School Year and break for holidays.
  • Only residents of the home can participate in lessons. Siblings cannot enter the pool area during the lessons and must be supervised by a parent at all times.
  • Ensure students are ready prior to the lesson start time.
  • All pools must meet safety requirements and will be inspected at your inital site visit for compliance.
  • Water condition and pool temperature of your pool is the clients responsibility. If on arrival the pool unsuitable for the safety and comfort of students and our teachers, you will be advised, and the lesson will be cancelled. NO MAKEUP WILL BE PROVIDED.
  • Cancellations must be made at least 4 hours prior to your lesson via the customer portal to receive a make-up lesson. All cancellations under 4 hours will result in a forfeited lesson.
  • Make up lessons for approved cancellations will be conducted where possible at your home pool or our locations in Wooloowin subject to availability. We do not guarantee the same teacher, time or day will be available for your lesson.
  • In the event of storm activity which must include lightning and severe weather we will contact you to cancel lessons and a credit will be added to your account. We swim in the rain!
  • Credits will only be issued in extreme cases such as  lockdowns , prolonged medical situations with a Dr Certificate , COVID 19 hot spot or quarantine as per the Qld Government directive.
  • If you reside in an apartment complex, please ensure you have written permission from the Body Corporate for us to teach with a section of the pool for private use , all evacuation procedures are to be discussed with your teacher at your trial lesson.
  • Please ensure our teachers are granted access to a secure car space at all locations. If street parking is required any council parking fees will be paid by the client and invoiced weekly.

 

For any questions and notices, please contact us at:

KSS AQUATICS

Email: info@kssaquatics.com.au

Last Update: 18th August, 2021